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Returns & Refunds

Easy Returns

We want you to be 100% satisfied with your Phoenix Lifewear products! If you're unhappy in any way with your purchase, you can return it to us for an exchange or a full refund, minus the original shipping price within 60 days of your purchase. Please contact our customer service team to initiate a return. We will provide a prepaid shipping label to our nearest return location.

Order Modifications or Cancellation

After your order has been placed, you will receive a confirmation email. Please check the details of your order and the address for any mistakes or misspellings. You have 24 hours to contact our customer service and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.

Important Note on Shoe Sizes:

Worried about ordering for shoes that don't fit? We've got you covered! Unlike most custom print brands we offer a FREE replacement if your shoes are not the right size. Just contact us with your order number and the new size requested and we will manufacture a new pair for you and ship it to your address for no additional cost.

Please note that this offer is valid only once per product and only for size exchange requests that differ by no more than 2 sizes from the original size ordered. To better help you in choosing the right size, we have made available a chart on each product page. Just click on the SIZING CHART link on any product description to find your best fit! 

Damaged/Incorrect Order

At Phoenix Lifewear, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a full refund - including shipping charges - on the affected items.

All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us and one of our helpful support staff will organise a reprint or a refund for you!

Order not received

If your item has not arrived within 30 days for apparel products and 45 days for pillow covers, shoes or bags after having ordered, contact one of our heroes through our Contact page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)

Returns

We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.

Please make sure that:
The product was purchased in the last 60 days.
The product is unwashed, unworn and unused.

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